New international visa enquiry service launched by UK Visas and Immigration

by Ray Clancy on May 2, 2014

People from overseas applying for a UK visa can now use a new international enquiry service to find information about the visa application process.

The service is provided by Hinduja Global Solutions (HGS), working in partnership with UK Visas and Immigration, to offer enquiry services to those applying for a visa.


The enquiry service will provide assistance to visa customers in 20 languages

UK Visas and Immigration said that the new international enquiry service will provide an improved experience to visa customers in 20 languages, with opening times reflecting the working hours and days in each country.

Customers will also receive a faster response and in some cases, the cost of their call will be cheaper, says Sarah Rapson, Director General of UK Visas and Immigration.

‘Providing excellent customer service to visa applicants is a key part of what we do. Our customer can expect a quick, accurate and professional service available to help them throughout their application,’ she said.

‘HGS will run a global enquiry service for all our visa customers from here in the UK, for the first time providing a top quality enquiry service that will assist those wanting to come to the UK,’ she added.

Meanwhile, people travelling to the UK to watch this summer’s Commonwealth Games in Glasgow are being reminded that they will need to get a visa before travelling.

‘The Home Office is working to support the Scottish Government and Glasgow City Council to deliver a safe and secure Commonwealth Games. We will ensure that participants, workers, visitors and trade will be able to enter the UK swiftly and easily, whilst preventing access to those who could cause harm,’ said a spokesman.

The standard processing time for a visitor visa is 15 working days. Given that the Games start at the end of July, applicants are being urged to ‘get a move on’ if they have not yet applied for their visa.

Athletes, coaches and sporting officials will not need to have a visa to come to the UK for the Games if they have a valid passport, provide biometric information (fingerprints and photograph) before travelling and have an accreditation pass from the Glasgow 2014 Organising Committee.


{ 3 comments… read them below or add one }

rogelio s. francisco jr. May 3, 2014 at 3:00 pm

dear mam or sir i have to work to uk if there is a oppurtunity and i already have passport my skills structured cabling hopre you will find my cooment thank you and god bless


cerry castillo July 23, 2014 at 1:55 am

Sir/ madam,

I would like to ask questions with regards to working visa… how can i get my working visa in uk. How can I assure if MERCURE LONDON KENSINGTON HOTEL is giving opportunities and not fake… they already send me a contract and what i need is to get my working permit they said.


R SANKARANARAYANAN September 1, 2017 at 3:18 pm

I hold five years Standard Visitor Visa from 21 May 2015.Six momths ceiling starts from 21 May 2015 to 20 May 2016, 21 May 2016 to 20 May 2017(each year). Or is it Calendar Year January to December.
Shall be obliged by your clarification.
Thnking you,


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