Insurance firm launches international health app

by Ray Clancy on October 3, 2014

Insurance firm Aviva has launched a smartphone app for its international medical insurance customers that will help them access their details wherever they are in the world.

The International Solutions App can store medical records, provides details of how to file claims around the world and gives immediate access to emergency assistance and medical advice.


Aviva says the app will help provide customers with peace of mind

The firm says that the free app provides customers with peace of mind: if they need urgent medical treatment abroad, their medical history can be quickly and safely accessed and shared from their mobile device.

The app enables customers anywhere in the world to view, update and provide trusted medical professionals with tailored access to their personal medical records.

With a high level of functionality, the International Solutions App also allows customers to record a range of medical details including allergies, conditions, immunisations, medications and tests, as well as the ability to store images of scans and x-rays.

The customer can choose which medical records to share with their healthcare providers.  They can also store information in a password-protected Emergency Records area, which a chosen family member or colleague can immediately access in the event of an emergency.

When healthcare or emergency support is needed, the app will enable customers to dial straight through to Aviva and its 24 hour emergency assistance and medical advice service, as well as to a list of their healthcare providers. There is also a clear step-by-step guide on how to make a claim and details about International Solutions cover.

‘Our international customers are increasingly mobile across the globe and remote working on mobile devices has become the norm, so we’re delighted to be able to improve customers’ experience of their International Solutions cover by providing them with safe mobile access to their personal medical records and round the clock health services,’ said Teresa Rogers, head of international at Aviva UK Health.

‘The launch of the app is the next stage of Aviva’s digitisation of its International Solutions offer and it will provide customers with greater convenience and flexibility in accessing healthcare and sharing vital medical records with providers, wherever they are in the world. In the event of illness or injury abroad, the app will give customers peace of mind that all their vital health information is recorded and quickly accessible,’ she added.

The International Solutions App is available to download free, with immediate, effect for all individual and corporate customers with an Aviva International Solutions policy. It has been produced in partnership with Medelinked, who developed Aviva’s My Health Passport online record system for International Solutions customers, which launched in 2012.

The customer has sole control over the information that is stored and whether they wish a healthcare individual or organisation to view any part of their medical records. Aviva is unable to access any of the data, unless the user chooses to specifically share chosen information.

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