US visa holders encouraged to use internet for routine issues

by Ray Clancy on December 30, 2013

Visa holders in the United States can now arrange appointments with immigration and citizenship officials by using the internet at any time of day or night.


The free InfoPass system allows you to schedule an appointment with a US Citizenship and Immigration Services Immigration Officer online

The InfoPass system, a free service, allows those with an immigration issue to schedule an appointment with a US Citizenship and Immigration Services (USCIS) Immigration Officer online instead of requesting it in person at their nearest USCIS office.

USCIS is encouraging visa holders to use the internet more so that appointments are only arranged for issues that cannot be handled online. A spokesman said that InfoPass is convenient, free, available in 12 languages and easy to use.

‘People should remember to bring the necessary documents once they have made their appointment. To resolve your problem or inquiry, you will need to bring documents that identify and explain the problem,’ he added.

Some of the documents that might be needed include a print out of the InfoPass appointment notice confirmation, government issued identification such as a passport, ID card, driving licence, employment authorisations and all immigration forms, receipt notices, approval or denial letters, translations and original documents that relate to your inquiry.

InfoPass also allows someone to cancel or reschedule appointments by using the identification numbers at the bottom of the printed out appointment confirmation notice.

‘To allow us to serve the most customers possible, please cancel your appointment if you cannot make it at the appointed time. There is no penalty for rescheduling or cancelling an appointment. If you lose your appointment notice, you can print a replacement by accessing InfoPass and entering the information requested,’ the spokesman explained.

He also pointed out that for routine matters you do not need to meet with USCIS officers in person. Routine inquiries can be handled easily and quickly by telephone or over the internet.

Examples include obtaining forms which can be downloaded from the USCIS website, checking on a case status which can also be done via the website and renewing or replacing a permanent resident card which can be done by downloading the relevant form and sending it off.

Other things such as renewing employment authorisation can also be done via the website by downloading the relevant form. The spokesman also added that for general information visa holders can also telephone USCIS.


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