Telephone Internet Provider

boldlygoes · #1 (**permalink**) 11th October 2010, 05:34 AM

I want to change from Telefonica/Moviestar to a new provider for my Telephone and Internet service.
We are just South of Alicante and the two companies that seem to have been around longer than most are Europa and Teletec.
Has anyone had any dealings with these two,customer service, installation, fault fixing, or has anyone a recommendation.
Recently a few new companies have appeared on the scheme but I would rather deal with a longer established company.
I understood that the telephone line is always from Telefonica and had to be repaired by them. I was informed by one company that this no longer applies, can anyone verify this.
Thanks in advance.

JeanP · #2 (**permalink**) 11th October 2010, 06:09 AM

From what I have read around on the forum and heard from people Teletec services seems to be pretty reasonable. However I am still investigating others, ecspecially for the internet connection.

I am sure someone will be able to help you a little more. You can do a little search on telephone/line, there are a number of threads open about them

mrypg9 · #3 (**permalink**) 11th October 2010, 07:38 AM

We changed to Telitec, saved 30 euros a month on our previous Telefonica/Movistar bills plus we get 200 minutes free calls per month to all EU states .
The transfer was painless and communications with Telitec through the process were excellent.

steve_in_spain · #4 (**permalink**) 11th October 2010, 12:37 PM

I too have Telitec, if you are getting their "fixed line" service I have heard good reports. Not heard much about Europa tbh.

We have the Telitec wireless jobby where they strap a little dish to the side of the house (because 2 years after construction we STILL are waiting for Telefonica to wire up the urb!!) but due to various climate reasons it can be unreliable (aparently there is some kind of metal core in the mountain at the side of our house that pulls the signal) - you would think they would be more considerate when they design and construct mountains woulnd't you... typical flipin developers - I bet it was Barrat!

When the mountain is not playing up, and when the weather is OK the internet through Telitec is great! TBH this last 6-9 months we have had very few problems.

Another one to consider is Wipzona. I have one of their little dishes too (points a different way in a bid to outwit the cunning mountain). That is usually very reliable. They also do (I think) fixed line internet, so worth checking out.

SteveHall · #5 (**permalink**) 11th October 2010, 06:12 PM

Telitec are now offering free calls FROM the UK too. The industry I loved so much and paid me so well is now going free, free, free to everything!

Anybody want to weep tears? Mmm, thought not!

Yes, Telitec (sic) and Europa are both licensed operators offering worthwhile savings for most users. There are plenty others but the big saving is moving away from Telefónica. The new operators' rate-sheets are usually fairly similar on the common countries. There is only so much you can shave off "free"!

boldlygoes · #6 (**permalink**) 11th October 2010, 06:32 PM

Thanks for the info, I will probably go with Telitec.

jmhalton · #7 (**permalink**) 29th December 2010, 09:12 AM

try looking at Ya.com: correo, chat, ocio, compras, noticias, ADSL y mucho mas. too, have used them 4 years now and quite satisfied with my 10 mb service, but speaking spanish to them is required.

mrypg9 · #8 (**permalink**) 29th December 2010, 10:12 AM

We had one month with Telitec, very poor internet connection. Now back with Telefonica/Movistar. We will stay with them.

gus-lopez · #9 (**permalink**) 29th December 2010, 10:16 AM

Quote:

Originally Posted by jmhalton

try looking at Ya.com: correo, chat, ocio, compras, noticias, ADSL y mucho mas. too, have used them 4 years now and quite satisfied with my 10 mb service, but speaking spanish to them is required.

Yes , I'd confirm that but remember that they still use the telefonica infrastructure so if that's a problem at the moment then it still will be. That's why I left them. The telephone lines / exchange are utter rubbish here.

jmhalton · #10 (**permalink**) 29th December 2010, 11:18 AM

Quote:

Originally Posted by gus-lopez

Yes , I'd confirm that but remember that they still use the telefonica infrastructure so if that's a problem at the moment then it still will be. That's why I left them. The telephone lines / exchange are utter rubbish here.

Yes, I agree. Fortunately, lines are quite good here in Denia, but I cannot get more than 10mB, although 20mB was offered as a free upgrade this year. This is down to the poor quality of transmission on telefonica lines as you say. However, connections have remained quite satble and reliable over the past 4 years, I left Telefonica because it was far too expensive.

Cheers