Consumer Rights

[mrypg9]

I am an ignoramus when it comes to IT and it shows. Last Thursday I went to a small shop near Estepona to buy a router/modem. The owner(?) of the shop showed me what he said was a good one, already configured for Telefonica, put it back in the box he took it out of and charged me 80 euros.
Later that day a technician came to set up our wireless network. He said that the router was second-hand, that it should have had a cable, set-up disc and instruction manual with it and that, basically, it wasn't in good working order.
I contacted the shop by phone and explained the situation and requested a refund as I had assumed the router to be new. The owner (?) was hesitant and said he 'had no cash on the premises to give me a refund'.
I told him I would return on Friday and would return the router for a cash refund.
I have been told that if I don't get satisfaction, I can demand the Complaints Book and start a complaints procedure which must then be investigated by the local Consumer Dept at the Town Hall.
How does this work? What if I am refused the book?
I feel angry that my obvious ignorance was taken advantage of to sell me a used item as new.
If all else fails, is this the sort of thing you use the dreaded denuncia for? After all, I was fraudulently sold a used defective item, passed off as new.

[SteveHall]

Get your money back and put it down to experience ...life is too short

If you do NOT get your money back then you will firstly have to

OMG .....life is too short ... just get your money back and tell the world!

PM me if you have a problem and I'll send one of the boys round and he won't pull that stunt again.

[jaan]

I would agree with Steve!

Buy a missing cable and forget about this.

Some people, however find lot of pleasure in activities like writing complains, going to departments, fighting and wining some small things. For me, it's only more frustration but whatever makes you happy.

[SteveHall]

By the way, I have just thought, why were you paying for a router/modem?

If you are contracting an ADSL service was there not one included in the monthly price?
If not, why not?

[jaan]

and i have just thought, maybe it was wireless, thats why it was not included nor did have a wire

[SteveHall]

Yes, it is wireless but should still have a power cable. That's what I think OP is talking about,

[jaan]

So they include wifi modem when you sign a deal with telecommunication company? Cool. Will have to get regular internet too, soon. Now im doing Vodafone prepaid mobile thing which cost way too much.

[SteveHall]

Stravinsky would ban me if I mentioned we could offer it to you so I won't compromise him!

[jaan]

"You can" - meaning, you work in some internet providing company?

Right now im in temporary flat, will move to permanent one next week. Then first thing to do is to get internet. Someone told me PTV-Procono company is best for that. But as everywhere i expect communication problems...no ingles...

And do you know how long it takes to connect internet with such a company (phone installation is in house, only not connected now) ?

Another thing is, some time ago i read somewhere that malaga will be the first city in the world with free, public wi-fi available everywhere. Did you hear about that or is it some gossip (like the other thing i read - about subway in malaga that is being build. haven't seen any sign of it tho hehe)

[SteveHall]

Originally Posted by jaan

"You can" - meaning, you work in some internet providing company?

**Best take this to PM,

Right now im in temporary flat, will move to permanent one next week. Then first thing to do is to get internet. Someone told me PTV-Procono company is best for that. But as everywhere i expect communication problems...no ingles...

**Can't speak for other companies but we speak English/German etc

And do you know how long it takes to connect internet with such a company (phone installation is in house, only not connected now) ?

**You will need Telefónica to connect the line. If it's only a question of clicking the switch at the exchange it can be done on the same day. On the other hand I know people who have been waiting 5 years+!!!

Another thing is, some time ago i read somewhere that malaga will be the first city in the world with free, public wi-fi available everywhere. Did you hear about that or is it some gossip (like the other thing i read - about subway in malaga that is being build. haven't seen any sign of it tho hehe)

**Yes, it was meant to have been live last April but ...............

Torrevieja was meant to have been live last year too but........

Well, they are upgrading the line between the terminus and the AVE station.

Welcome to Expatshire, "Lies, damned lies and expat rumours" (Apologies to Sir Winston Churchill)