Telefonica Online Installation Time

[Soadboy85]

Hello,

We will be moving to the Playa Flamenca area next week and have a question about phone line installation. There was a phone line in the property about 4 years ago but we have been told it will need to be reconnected. Has anybody used the telefonica online ordering service to get a phone line reconnected and, if so, how long does it take?

Thanks,
Soadboy85

[Pasanada]

How long is a piece of string???????? Telefonica, or as we locals call them, Crappyfonica, are renouned for being next to useless! Thisisspain will be able to further advise you, he's had a very long running relationship with them!!! tee hee

I've gone with a company based in La Zenia for my phone and internet needs, never had a problem and for 50euros per month, I get free calls to landline numbers in Spain and most of Europe!

PS Welcome to the Forum and to your new life in Spain!

[jojo]

Originally Posted by Soadboy85

Hello,

We will be moving to the Playa Flamenca area next week and have a question about phone line installation. There was a phone line in the property about 4 years ago but we have been told it will need to be reconnected. Has anybody used the telefonica online ordering service to get a phone line reconnected and, if so, how long does it take?

Thanks,
Soadboy85

I hate telefonica, they are ueless. Thats all II can say on the subject AAAAAAGGH!

Jo x

[chris(madrid)]

Originally Posted by Soadboy85

Has anybody used the telefonica online ordering service to get a phone line reconnected and, if so, how long does it take?

In the grand scheme of things - Line reconnection is way down the list.

To be fair to Telefonica - the fact they have to provide tech service to 3rp party CHEAP service providers who use their lines at no cost is a PITA.

The BEST solution is make friends with a local builder etc - they'll know the local techie - and can (more often as not) get it "prioritised".

[Stravinsky]

Different people .... different experiences

I ordered my line / adsl and was connected in between 1 and 2 weeks. I've had no problems with them, my only difficulty being in communicating with their ADSL dept in Madrid as I dont have the Spanish to communicate technical stuff.

[scudd]

You hear all kinds of horror stories about telefonica but we have never really had a problem with them!

If the line is still going to the property is should be pretty painless and take under a week!!

[Pasanada]

The problems with Telefonica in large expat area's (Playa Flamenca being one of them) is that the infrastructure has never caught up with the speed of the building hence why there are so many problems, particularly on the Costa's.

I would trust Crappyfonica to organise a p**s up in a brewery let alone install a phone connection in my house!!

[DurhamDeb]

Originally Posted by Pasanada

How long is a piece of string???????? Telefonica, or as we locals call them, Crappyfonica, are renouned for being next to useless! Thisisspain will be able to further advise you, he's had a very long running relationship with them!!! tee hee

I've gone with a company based in La Zenia for my phone and internet needs, never had a problem and for 50euros per month, I get free calls to landline numbers in Spain and most of Europe!

PS Welcome to the Forum and to your new life in Spain!

Hi Pasanada,
Interested in your phone/internet comment as I MUST have reliable internet access asap (one son in forces so sometimes only point of contact) when I come back to Spain. Do you get 24/7 internet access for the 50 euros a month also did you have to wait a long time for it to be installed. Thank you x

[Pasanada]

Hi Deb,

I'm a Forces wife so fully appreciate where you're coming from.

Yes, I receive 24/7 internet access which is included in the price. It's a wireless system, not a conventional telephone line. The installation (after a signal test was performed) was only a few days after making enquiries. I paid....700euros (2005 price) but as I wasn't able to get a Crappyfonica line in the Finca I was living in at the time, it was a price worth paying IMO.

The company are Costa Blanca only based, not sure of your location.

[Stravinsky]

Originally Posted by Pasanada

The problems with Telefonica in large expat area's (Playa Flamenca being one of them) is that the infrastructure has never caught up with the speed of the building hence why there are so many problems, particularly on the Costa's.

I would trust Crappyfonica to organise a p**s up in a brewery let alone install a phone connection in my house!!

But as I say its strange we have different experiences
I'm not far from you. It took less than two weeks to sort out, we have had very few breaks of service, in fact I cant remember the last time we did have one. And most importantly if something does go wrong then I know who to speak to

But I do know that not all experiences have been as positive as that