GLS Royal Mail (UK) deliveries

[Ronnie_Yook]

Hello, have you had any delivery delays/problems when expecting delivery of a parcel via Royal Mail (UK) to an address in Portugal.

There is an article in "The Portugal News" this week about this, but basically the problem is the Royal Mail have discontinued using the CTT Correios (Portuguese Post Office), and have contracted GLS, an international courier company based in Holland, to deliver the Royal Mail items here in Portugal.

The problem we have found here in Portugal, is that the Royal Mail are asking clients to contact their local post office for information about delayed Royal Mail mail/parcels, which is absurd as GLS are the company responsible for this, and you can view their website for "tracking".

In our own case a parcel was despatched on 6th April 2012 "International Signed For" by Royal Mail we have spent each day checking the Royal Mail "Track & Trace" facility on their website, phoning and visiting daily our local Correios. All of this was a complete waste of time as the Royal Mail had sent our consignment via the company GLS.

Our particular parcel has been in the UK, Germany, Spain & Portugal, the GLS delivery centre in Aveiro have returned the parcel to the sender in the UK as they could not contact us!

I would normally enclose web links to the relevant websites, but as a "newbie" on this forum I'm not allowed to post URL's till later.

I am considering contacting the British Embassy in Lisboa, as this is a serious matter for customers of Royal Mail.

Hope this is of interest
Ronnie

[canoeman]

Your complaint needs to be addressed to Royal Mail, it's not an Embassy matter.

How to complain – Consumer Focus

[Ingles]

My own personal opinion of GLS is :- There bloody useless !!!
RM have used them for many years for anything over 2 kilos
If there using them now for smaller weights oh hell

In a short space of time I had 4 Large Parcels sent thru UK RM to myself

1 - Arrived only because I started phoning them 2x a day

3 - Where returned to UK as Address Unknown
The fact that my address was on 5 Sides of all the Parcles & Correct they where still not delivered at the first attempt

If your supplied with a Tracking Nº & it shows as landed in Lisboa get on the phone.

I know only use FedEx - UPS 7 day service

[robc]

being a bit selfish here, does anyone know who Amazon use for their deliveries as I have one "in transit"

Thanks in advance

Rob

[canoeman]

MRW A MRW empresa líder em transporte urgente até 80 kg, desde Andorra, Espanha, Gibraltar, Portugal e Venezuela, em envios nacionais e internacionais

[robc]

Originally Posted by canoeman

MRW A MRW empresa líder em transporte urgente até 80 kg, desde Andorra, Espanha, Gibraltar, Portugal e Venezuela, em envios nacionais e internacionais

Phew..............Thanks Canoe.

Rob

[canoeman]

You should be able to track, as yours is a new house could be worthwhile speaking to your MRW
distribution centre, with maybe GPS co-ordinates.

[robc]

Originally Posted by canoeman

You should be able to track, as yours is a new house could be worthwhile speaking to your MRW
distribution centre, with maybe GPS co-ordinates.

Good Point..................I am tracking with email alerts so will be in contact with them once I know where the package is.

Thanks

Rob

[ferragudofan]

not sure this will reassure anyone - we've just posted a parcel (less than 2kg) to UK from PT - it took more than 2 weeks to arrive ... and that was with the more expensive 'tracker' system .... it took a week to get from the Algarve to Lisbon and another 4 days to arrive at Heathrow... humph!

[canoeman]

Shame we always find service Portugal to UK very good, but UK to here iffy