Marhaba Services

[sara81]

Hope someone can help, I have decided to book Marhaba to help me through the whole immigration palava when I land in Dubai. My flight arrives at 10.30pm and I know the airport is very busy at this time and have previously been in queues for an hour - do not want the headache of this when I land this time!

Just want to clarify a few things about Marhaba before I book the relevant package, I know a few of you have used them sp thought you could help.

Im sure I have read on previous threads that the Marhaba rep has met some of you as soon as you got off the plane. Is this correct? Because I have read the booking form and it does not mention this. Instead it says:

"On Arrivals Please note that paging at Dubai International airport is not permitted, hence brief the passenger to identify self to Marhaba Agent, Passenger name will be displayed on the Plasma Screen available at Arrival tunnel & Arrival before immigration."

This seems confusing!! So does that mean I have to get off the plane and then search for these people?? If so is it easy to find them? Do I need to book the Diamond service in order for someone to meet me at the plane or is that not necessary?

Would appreciate any help!!

[Maz25]

Originally Posted by sara81

Hope someone can help, I have decided to book Marhaba to help me through the whole immigration palava when I land in Dubai. My flight arrives at 10.30pm and I know the airport is very busy at this time and have previously been in queues for an hour - do not want the headache of this when I land this time!

Just want to clarify a few things about Marhaba before I book the relevant package, I know a few of you have used them sp thought you could help.

Im sure I have read on previous threads that the Marhaba rep has met some of you as soon as you got off the plane. Is this correct? Because I have read the booking form and it does not mention this. Instead it says:

"On Arrivals Please note that paging at Dubai International airport is not permitted, hence brief the passenger to identify self to Marhaba Agent, Passenger name will be displayed on the Plasma Screen available at Arrival tunnel & Arrival before immigration."

This seems confusing!! So does that mean I have to get off the plane and then search for these people?? If so is it easy to find them? Do I need to book the Diamond service in order for someone to meet me at the plane or is that not necessary?

Would appreciate any help!!

When you get off the plane, there will be buses there to take you to the terminal building. As soon as you enter the terminal building, you will see the Marhaba stand to your left. Your name will be displayed on a card there. Just identify yourself to one of the friendly ladies standing there and they will take it from there. I believe the Diamond service includes small extras like access to the departure and arrivals lounge, limo service (It is actually a station wagon but they seem to call certain cars limo here!) to your destination, etc. I believe you can get a tailor made package as well.

[ReloMan]

sara81...I will be using the service Oct 1st.

The services uses yellow uniformed ladies and will be holding a sign with your name. This is what I have been told.

I am not sure what date your arrival is but I can let you know once I am in Dubai.

[sara81]

Originally Posted by ReloMan

sara81...I will be using the service Oct 1st.

The services uses yellow uniformed ladies and will be holding a sign with your name. This is what I have been told.

I am not sure what date your arrival is but I can let you know once I am in Dubai.

I arrive 5th october. Do you know if the Diamond service been booked for you or just the standard? My company hasnt booked it for me, I'm doing it myself just not sure for what package to go for and if it is worth the extra to get the Diamond.

[sara81]

Originally Posted by Maz25

When you get off the plane, there will be buses there to take you to the terminal building. As soon as you enter the terminal building, you will see the Marhaba stand to your left. Your name will be displayed on a card there. Just identify yourself to one of the friendly ladies standing there and they will take it from there. I believe the Diamond service includes small extras like access to the departure and arrivals lounge, limo service (It is actually a station wagon but they seem to call certain cars limo here!) to your destination, etc. I believe you can get a tailor made package as well.

Hi Maz, Thanks for that! So were you booked with the Diamond service?

[Maz25]

Originally Posted by sara81

Hi Maz, Thanks for that! So were you booked with the Diamond service?

Yes, company paid for diamond service.

[James - UK]

Hi Sara, I have came through the airport a couple of times recently (about the same time as your flight) and the ladies in the yellow uniforms are always there holding name boards, as you walk past they will normally prompt you to read the boards for your name, there is no chance you will miss them, unless you get off the bus at the first stop??? (-_-)

good luck with your move,
rgds
James

[sara81]

Thanks everyone! I think I will book the Diamond, just read that they wont hold your name up on the card f you book the standard service, you have to find your name on the plasmas which I dont like the sound of! Also you get a porter to help with your luggage with Diamond which I will definately be needing with my 3 large suitcases!!! So Diamond it is. The booking form states you have to pay extra if you want the limo service or access to the lounges but that's cool, dont really need those extras anyway.

Thank you James! Time is still dragging for me but at least now I can say im going next week!!

[crazymazy1980]

Originally Posted by sara81

Thanks everyone! I think I will book the Diamond, just read that they wont hold your name up on the card f you book the standard service, you have to find your name on the plasmas which I dont like the sound of! Also you get a porter to help with your luggage with Diamond which I will definately be needing with my 3 large suitcases!!! So Diamond it is. The booking form states you have to pay extra if you want the limo service or access to the lounges but that's cool, dont really need those extras anyway.

Thank you James! Time is still dragging for me but at least now I can say im going next week!!

Hey,

Don't know what service my company booked with Marhaba but I came off the flight and walked down towards arrivals and my name/flight number was on an electronic screen (more VIP stuff Maz ) I then walked downstairs a little further and the ladies in yellow coats pointed me to the main desk.

I got to the main desk and there was my visa waiting for me (I showed them a copy that my company had sent me by email and they gave me the original). Then a lady took me to the luggage carousels and we had a nice chat about the Phillipines until my bag came. It came and she offered to take my bags for me. I politely told her that in the UK we carry our own bags and I don't need anyone to be my slave She then took me to the exit where the chauffeur from my hotel was waiting - felt loved the whole way to my room where the bell boy let me in.

...This does not happen 'up north' in the UK

[sara81]

Originally Posted by crazymazy1980

Hey,

Don't know what service my company booked with Marhaba but I came off the flight and walked down towards arrivals and my name/flight number was on an electronic screen (more VIP stuff Maz ) I then walked downstairs a little further and the ladies in yellow coats pointed me to the main desk.

I got to the main desk and there was my visa waiting for me (I showed them a copy that my company had sent me by email and they gave me the original). Then a lady took me to the luggage carousels and we had a nice chat about the Phillipines until my bag came. It came and she offered to take my bags for me. I politely told her that in the UK we carry our own bags and I don't need anyone to be my slave She then took me to the exit where the chauffeur from my hotel was waiting - felt loved the whole way to my room where the bell boy let me in.

...This does not happen 'up north' in the UK

Yours sounds like the Standard srvice I think if your name was up on the plasma. Im still a little worried about the whole visa thing. My company are saying they have emailed me the original copy and I do not need to collect anything from the airport, my copy is sufficient but what you guys say on here makes me think otherwise????