Go Back   Expat Forum For People Moving Overseas And Living Abroad > Europe > Britain Expat Forum for Expats Living in the UK

Britain Expat Forum for Expats Living in the UK The Britain Expats forum is a community of people that have moved to the UK from overseas. This is the place for Expats to meet and discuss anything about the British way of life.

Like Tree1Likes

UKBA Premium Service - still offline


Reply
 
LinkBack Thread Tools Search this Thread
  #1 (permalink)  
Old 25th April 2012, 04:57 PM
Senior Expat
 
Join Date: Aug 2011
Location: UK
Posts: 1,817
Rep Power: 0
2farapart is on a distinguished road
328 likes received
83 likes given

Users Flag! Originally from uk. Users Flag! Expat in uk.
Default UKBA Premium Service - still offline

Is there any other way to book appointments for Premium Service (FLR) than online? The UKBA online premium service booking has been down and there is no news on when it will be up. Indeed, only the date of the news changes (presumably automated): UK Border Agency | Premium service online appointment booking service in the UK unavailable.

Very frustrating because our application is ready and we're aware that it takes several weeks to secure an appointment. No advice on the page other than a "don't phone us" request. :\

Reply With Quote
  #2 (permalink)  
Old 25th April 2012, 05:26 PM
Senior Expat
 
Join Date: Feb 2012
Location: Scotland
Posts: 1,212
Rep Power: 841
AnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond repute
161 likes received
224 likes given

Users Flag! Originally from usa. Users Flag! Expat in scotland.
Default

I've been watching that page, too, 2Far, it's not the only link that is wonky on the site, every time I try to read pages that are geared towards applications from within the UK I find several 'broken' links on the pages.

Makes me wonder if there are tech issues due to changes being made on the site? I know from past experience with IT that sometimes changes cause glitches. Maybe an upload of a new form? Who knows, so I just keep checking.

Eventually it will be sorted. I hope they post something to explain the glitch, though.

Reply With Quote
  #3 (permalink)  
Old 25th April 2012, 10:52 PM
manny.j's Avatar
Senior Expat
 
Join Date: Dec 2011
Location: US
Posts: 227
Rep Power: 46
manny.j is a splendid one to beholdmanny.j is a splendid one to beholdmanny.j is a splendid one to beholdmanny.j is a splendid one to beholdmanny.j is a splendid one to beholdmanny.j is a splendid one to beholdmanny.j is a splendid one to behold
22 likes received
15 likes given

Users Flag! Originally from usa. Users Flag! Expat in uk.
Default

Quote:
Originally Posted by 2farapart View Post
Is there any other way to book appointments for Premium Service (FLR) than online? The UKBA online premium service booking has been down and there is no news on when it will be up. Indeed, only the date of the news changes (presumably automated): UK Border Agency | Premium service online appointment booking service in the UK unavailable.

Very frustrating because our application is ready and we're aware that it takes several weeks to secure an appointment. No advice on the page other than a "don't phone us" request. :\
FYI it is back online again. I just booked an appointment for my wife

Reply With Quote
  #4 (permalink)  
Old 26th April 2012, 07:42 AM
Senior Expat
 
Join Date: Aug 2011
Location: UK
Posts: 1,817
Rep Power: 0
2farapart is on a distinguished road
328 likes received
83 likes given

Users Flag! Originally from uk. Users Flag! Expat in uk.
Default

Thank you!

We just booked ours now! Great! The site is still glitchy and was unable to accept our online application or payment (more errors) but the confirmation says we can print out the application and pay on the day. We're just glad we got an appointment.

Reply With Quote
  #5 (permalink)  
Old 26th April 2012, 01:04 PM
Senior Expat
 
Join Date: Feb 2012
Location: Scotland
Posts: 1,212
Rep Power: 841
AnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond repute
161 likes received
224 likes given

Users Flag! Originally from usa. Users Flag! Expat in scotland.
Default

Looks as though it's back down again, and they are asking that people do not telephone for appointments.

I noticed this morning that there are new Set(M) forms and Guidance Notes posted (dated 4/2012 as opposed to the previous 7/2011) but a check of the other sections relating to the Set(M) are still dated Nov 11, and Aug 10.

I wrote earlier that I've seen IT teams hit glitches when making large amounts of updates, and am thinking the current continued glitches to do with online applications within the UK may be due to updating going and seeing the new forms for the Set(M) make me think I may be correct.

ETA: for those applying on the Set(M)-stay calm, it doesn't look as though there were the massive changes we were worrying about.

OTOH, don't stop checking just because those forms and new guidance notes don't seem to show any changes from my reading this morning! The more eyes we can get watching for changes means more eyes catching what others may miss.

I couldn't find anything on maintenance other than ILR applicants must be able to prove financial ability to provide without access to public funds. I may not be looking in the right place.


Last edited by AnAmericanInScotland; 26th April 2012 at 01:08 PM.
Reply With Quote
  #6 (permalink)  
Old 26th April 2012, 02:27 PM
Active Expat
 
Join Date: Aug 2011
Location: England
Posts: 35
Rep Power: 0
Dylan-is-Caths is on a distinguished road
6 likes received
9 likes given

Users Flag! Originally from usa. Users Flag! Expat in uk.
Default

I managed to book an appointment this morning, however, I could not submit my application nor pay. It did say that I could bring this and pay at the apt however, This is still the premium day service correct? (I asked for that)

This whole process is nerve wracking to say the least. Sites going down...Oh My.

Reply With Quote
  #7 (permalink)  
Old 26th April 2012, 02:38 PM
Active Expat
 
Join Date: Mar 2012
Location: Uk
Posts: 36
Rep Power: 0
Angelng929 is on a distinguished road
2 likes received
2 likes given

Users Flag! Originally from hong_kong. Users Flag! Expat in uk.
Default

Hiya, I was booked the appointment on line and submit the hand written form and paid at the appointment on Tuesday.

Reply With Quote
  #8 (permalink)  
Old 26th April 2012, 03:30 PM
Senior Expat
 
Join Date: Feb 2012
Location: Scotland
Posts: 1,212
Rep Power: 841
AnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond repute
161 likes received
224 likes given

Users Flag! Originally from usa. Users Flag! Expat in scotland.
Default

The online application feature for applicants inside the UK has been going in and out of service for the past few days. It works for a few hours, then drops for a few hours, then is back on-since the 23rd or 24th. No explanation, just an apology for the inconvenience, and the request to keep checking the site instead of telephoning for an appointment.

Personally I think IT over there is in the middle of updates, that is what always glitched the works at my former employer.

@Angelng929, I think that is why you have been having to wait for an answer despite attending a face-to-face premium appointment.

Reply With Quote
  #9 (permalink)  
Old 26th April 2012, 03:47 PM
Active Expat
 
Join Date: Mar 2012
Location: Uk
Posts: 36
Rep Power: 0
Angelng929 is on a distinguished road
2 likes received
2 likes given

Users Flag! Originally from hong_kong. Users Flag! Expat in uk.
Default

Quote:
Originally Posted by AnAmericanInScotland View Post
The online application feature for applicants inside the UK has been going in and out of service for the past few days. It works for a few hours, then drops for a few hours, then is back on-since the 23rd or 24th. No explanation, just an apology for the inconvenience, and the request to keep checking the site instead of telephoning for an appointment.

Personally I think IT over there is in the middle of updates, that is what always glitched the works at my former employer.

@Angelng929, I think that is why you have been having to wait for an answer despite attending a face-to-face premium appointment.

oh no.....i did tried to click the 'next' button on the website when I booked the appointment but idnt went through to the online form so I print them out and fill it very neatly.....damn!

Reply With Quote
  #10 (permalink)  
Old 26th April 2012, 03:52 PM
Senior Expat
 
Join Date: Feb 2012
Location: Scotland
Posts: 1,212
Rep Power: 841
AnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond reputeAnAmericanInScotland has a reputation beyond repute
161 likes received
224 likes given

Users Flag! Originally from usa. Users Flag! Expat in scotland.
Default

Quote:
Originally Posted by Angelng929 View Post
oh no.....i did tried to click the 'next' button on the website when I booked the appointment but idnt went through to the online form so I print them out and fill it very neatly.....damn!
I think the tech issues are completely on their end. You went to your appointment with all of your paperwork-and they accepted everything, and then when they tried to get your determination they hit the same tech issues wall.

It's not you, it's everyone applying inside the UK, and I am sure they are working feverishly to get it sorted as quickly as possible-I will be very, very surprised if you don't hear something from them by Friday afternoon or Monday at the latest!

Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
FLR - Premium Service - can we apply? uk5671 Britain Expat Forum for Expats Living in the UK 11 26th January 2013 01:42 PM
Premium service for company visa sponsorship in the UK launched Editor Britain Expat Forum for Expats Living in the UK 0 10th April 2012 09:00 PM
Diac application fee( offline) rvijaysubs Australia Expat Forum for Expats Living in Australia 2 9th April 2012 08:29 AM
UKBA completes its rollout of biometric residence permits UKBA completes its rollout Editor Britain Expat Forum for Expats Living in the UK 0 5th March 2012 11:00 AM
offline again :( rynd2it Le Bistro 2 6th July 2011 08:25 AM

LEGAL NOTICE
By using this Website, you agree to abide by our Terms and Conditions (the "Terms"). This notice does not replace our Terms, which you must read in full as they contain important information. You must not post any defamatory, unlawful or undesirable content, or any content copied from a third party, on the Website. You must not copy material from the Website except in accordance with the Terms. This Website gives users an opportunity to share information only and is not intended to contain any advice which you should rely upon. It does not replace the need to take professional or other advice. We have no liability to you or any other person in respect of any content on this Website.
FORUM PARTNERS

ExpatForum.com is owned and operated by the MoveForward.com Limited group.

Retiring Overseas Guides | Moving Overseas Guides | Cost of Living | Health Care Guides


All times are GMT. The time now is 11:08 AM.

Contact Us - Expat Forum - Archive - Top

Powered by vBulletin®
Copyright ©2000 - 2013, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO