Best option to contact CO

[speedyv9]

If a migration agent is handling your visa application, is it compulsory to go through them to contact CO or can you also directly approach the CO?

I had asked my migration agent to clarify with the CO why despite submission of all Police clearance certs for me and my spouse the status is still showing as required and they are reluctant to do so. Hence wanted to check if I can contact the CO directly?

[_shel]

If you have an agent you can not contact the CO unless you discharge your agent and inform DIAC of such by filling in the appropriate forms.

Your online status means nothing and you should not pay it much attention. I know of people granted visas with online status showing documents required. All it means is someone forgot to update it because they are busy processing visas.

[aanchalk]

Originally Posted by _shel

If you have an agent you can not contact the CO unless you discharge your agent and inform DIAC of such by filling in the appropriate forms.

Your online status means nothing and you should not pay it much attention. I know of people granted visas with online status showing documents required. All it means is someone forgot to update it because they are busy processing visas.

That is true. I got the grant today while status of form 1221 is still 'Required' online.

[_shel]

Congratulations for getting your visa

[eternal.wanderer]

Congrats on getting your grant

wow great day, already seen two grant notification on the forum

[lifeisgood]

Unfortunately only your migration agent can inquire on your behalf. DIAC will not respond to any of your queries directly. You need to go through the agent...

Originally Posted by speedyv9

If a migration agent is handling your visa application, is it compulsory to go through them to contact CO or can you also directly approach the CO?

I had asked my migration agent to clarify with the CO why despite submission of all Police clearance certs for me and my spouse the status is still showing as required and they are reluctant to do so. Hence wanted to check if I can contact the CO directly?

[lifeisgood]

Congratulations!!!!

Originally Posted by aanchalk

That is true. I got the grant today while status of form 1221 is still 'Required' online.

[speedyv9]

Originally Posted by _shel

If you have an agent you can not contact the CO unless you discharge your agent and inform DIAC of such by filling in the appropriate forms.

Your online status means nothing and you should not pay it much attention. I know of people granted visas with online status showing documents required. All it means is someone forgot to update it because they are busy processing visas.

. Thanks Shel & others. Understood. I will await the grant then.

[speedyv9]

Originally Posted by aanchalk

That is true. I got the grant today while status of form 1221 is still 'Required' online.

Congratulations aanchalk!
Sorry to ask a silly question. How is the grant sent? Via email or do you know about the the grant via the evisa tracking website?

Also how long did it take after you submitted all the additional docs requested by the CO? Thanks in advance.

[eternal.wanderer]

Originally Posted by speedyv9

Congratulations aanchalk!
Sorry to ask a silly question. How is the grant sent? Via email or do you know about the the grant via the evisa tracking website?

Also how long did it take after you submitted all the additional docs requested by the CO? Thanks in advance.

speedyv9, you will get an email about grant notification, with subject containing "Grant Notification". It has 4 attachments

1. grant notification
2. grant number and other details for each applicant
3. important info
4. client service information

I got my documents submitted on 2nd August 2012 and on Monday 6th Aug. I got my notification email.