Originally Posted by AnAmericanInScotland
If you have a different card to use you might want to give that a try-make sure that bank knows a whopper amount of money is about to be used, give it an hour after speaking to someone in Customer Service and be sure to get their name or operator number so you can go back to the bank if needed (it has happened before).
If that different card doesn't work, it does look like the quickest way to get her application in is to start over.
The things we do for love!
Thanks for your advice, she finally managed to get the payment through with another card, after many more frustrations and failed attempts. But I wasnt impressed with the website's technical email query option as they still havent replied !
My advice for any other Canadian online UK visa applicants is to try calling your bank first if you have this problem, and also consider using different cards.
Now.....onto ....the biometric appointment, hope this goes a lot more smoothly....