watamari - Welcome to the forum and thank you so much for being so supportive and informative. The OP really has had a miserable experience, something that is difficult even when one is getting adequate consideration and support.
The waiting thing happens everywhere. After all, if you show up with an urgent problem, or are in pain, should others who aren't suffering or in danger be treated first? No.
Today I went to a clinic as a walk-in, and while I was seen fairly quickly by the nurse, and then by the doctor, things got slower after that. Once they had performed a procedure, they took care of new patients, and fit other things, like the dressing, organizing a bunch of prescritpion refills, instructions, and payment all kind of went to the back burner. I suppose they were seeing someone else in pain while I was waiting, and just as they might have kept someone else waiting while they were relieving my pain. At least at this place they offered a couple of explanations, and seemed to appreciate that I had been patiently waiting.
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