Hi, yes i bought 2 1/2 years ago with them and has been a nightmare. Did try and see if others had probs as had seen negative comments after but they usually get taken off! I would avoid though I know some people have been pleased. You get locked in to using "their" people and i still have probs getting money out of my italy account due to this and feel u are in catch 22 position all the time. I think its prob a minefield with all the agents about now. Check prices of a few agents and independently and try and do as much yourself. if you speak the lingo obviously a big boon! if can be of any other help let me know. Liz