I do not say and have never said that just because someone is licensed etc they are to be trusted. But if they are licensed the customer has legal redress. The whole business is a minefield and I am simply trying to help part the waves and make it clearer and easier for the public to find their way. Yes, forums are for airing views and that's why I engage with you - whatever you might say. Your DIY approach may have saved you money and you may be lucky that it worked. But in reality the majority of DIY purchases go wrong and the minority of official agent assisted purchases go wrong. I do hope you are happy today.