Having now had Ya.com for a few weeks, everything is fine. Still with Telefonica for the phone line but Ya.com take care of the internet and calls. Yes it depends on area and as I am not in the city centre, I only can get a 3 Mb connection whereas a techie colleague at work has got 10 Mb from Ya.com in the city centre and is delighted with it. In fact the main reasons for me to change was that Telefonica wanted to charge me 80 euros to fix a blown modem after a lightning strike on their network and all the techies at work are moving over to Ya.com at their homes because they cant get satisfactory service or maintenance from Telefonica. We are of course talking domestic services here as our business lines are well taken care of without Telefonica at all.