Quote:
Originally Posted by MaidenScotland
The problem is no one will discuss it with her, she has the readings, this is just a bill from April until October of this year. When she makes a call to discuss the bill she is told.... no that is what you owe. There is no, we will come and check your meter etc. Last year for the full year she paid approx 2000 euros. It is not even if she is right or wrong about the bill it's the fact no one will discuss it, she does speak Spanish and if she gets stuck she has a Spanish friend who will make the call.....just someone saying they will look into it would be a help.
Post is delivered sporadically so she had no idea what her bill was before it was taken out of her account. Internet banking is fine if you have a good connection, she lives out in the countryside and there are days on end when she doesn't have a signal and days when it just goes off and on all day.
Many thanks for the help and suggestions given.
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Hi,
Who's she with?
I'm fairly sure that if she is armed with the information, and her metered consumption is, let's say €1200 for the 6 months based on Kw the meter says she used, they will not ignore that. So clearly this is not the contention.
What, as she has all the readings, should the bill have been? - or is the bill she has also calculated correct, but she is saying that she "couldn't have used that much" or some such, making them less interested in looking for earthing leaks, neighbour theft etc., etc.
The startig point must be their reading minus the last reading. If these do not agree (her readings V. their's) they won't simply ignore her.
I phoned my company with a similar issue (the now famous Estimated month). Only when I presented them with the facts - i.e. they knew I was able to argue the case based on facts and my readings of their equipment, and they simply re-submitted the bill with my reading.
You're not really telling us what the contentious issue is. Is she in pocession of the actual calculations showing that they overcharged her - or is she simply saying "but it can't be that much!" ?
Xose