Originally Posted by shari215

Thanks for your comments. yes, i do have a written tenancy agreement and read it. we were complaining to landlord many times but she just kept apologizing for weeks while things remained the same until we were about to end the contract 2 weeks ago. the situation's gotten better now. last time i was told that those guys were supposed to come in the morning so i didn't expect them late in the afternoon. i just find it weird that i cannot lock myself in the inside so that anybody can unlock from the outside. there's no bell or anything. i mean, why do people expect that if noone responds in 10 seconds they can automatically come in?!! it pi**** me off.