Quote:
Originally Posted by cookjmex
You might want to check out Lewis and Lewis. They are American agents for a large Mexican insurance company. You can do all your transactions over the internet. Coverage is very good. I have not had to make a claim over the last two years, but those who have say the service is excellent. Just google Lewis and Lewis and check out their website.
Keep in mind that insurance bought at or near the border is likely to be MUCH more expensive.
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I did have to make a claim on my Lewis & Lewis/QUALITAS car insurance policy after my car was stolen in Zihuatanejo and found a couple of days later, damaged beyond repair. While I was somewhat disatisfied with the final "write-off" settlement, I was more disatisfied with the level of service: it took 5 months to settle my claim and, more aggravating, QUALITAS offered very little in the way of assistance helping me deal with Mexican customs to get the original Temporary Import Permit cancelled. That process took me 18 months.
My experience may or may not be typical for this company, or typical of all insurance claims with Mexican insurance companies. I don't know. I do know that the US agent made it very clear that I had to deal directly with the Mexican insurance company. It was only in absolute frustration at the lack of responses from QUALITAS to my many e-mailed questions that I asked LEWIS & LEWIS to intervene.....and their intervention did prompt QUALITAS to "wake up".
I will be insuring my vehicle again this winter. Will I stay with Lewis & Lewis/QUALITAS? My gut says to look elsewhere, but maybe "better the devil you know....."
(On the other hand, maybe QUALITAS would rather I deal with someone else????)