Pete, and Matou, thanks again.

I particularly like "vous me prenez pour un Parisien?"...... hope it's not copyright, coz I'm going to be using it a lot.

I know how 'english' their sales tactics can be - last summer, a small group of us were having a break on the patio and a van came hurtling down the drive. Two 'Bright Young Things' with logo'd shirts and clipboards piled out and asked if we had a fire suppression system. 'Yeah', I thought, 'gimme another beer and it'll be ready in 30 minutes'. However, I said no, I didn't, and they blustered that 'we must, we MUST'....

I said I didn't HAVE to do anything, and they calmed down a bit after that. As it happens, every room has a fire extinguisher in it, but talk about salesmanship.....

Anyway, I'm going to wait until I receive this letter from them, and my reply will be full of the excellent references from Matou, and also copied to his boss. I will probably point out that the way we felt pressured has contributed to the loss of their contract.......