Aviva’s UK health business has set up a new arrangement with Abu Dhabi based Emirates Insurance Company to provide expats based in the United Arab Emirates with compliant international private medical insurance solutions.
The development of a UAE network is the first in a series of enhancements that Aviva says it is giving its international private medical insurance customers.
The new arrangement means that Aviva customers based in the UAE will now be offered one of four bespoke international medical insurance products.
Benefits available through the Emirates’ International Solutions product have been designed to specifically meet the needs of the local area. The company says that this means that customers based in Abu Dhabi will no longer be required to purchase local insurance to satisfy visa requirements.
Consistent with local practice in the UAE, Aviva has also teamed up with Neuron, a specialist third party administrator based in Dubai. Neuron provides professional administration and management services to clients based in the Middle East.
The company has been specifically chosen for its extensive experience in the area and commitment to providing expert customer service. Neuron will manage all claims for Aviva customers receiving treatment in the UAE and work closely with a network of hospitals to arrange treatment and direct settlement of invoices.
‘Over the past year we’ve been working hard to develop our international private medical insurance capabilities and the introduction of our new UAE network takes us one step further to achieving our ambition of becoming a leading international medical insurance provider,’ said Teresa Rogers, international business lead, Aviva, UK Health.
‘Offering health provision in the UAE is complex due to different legislative requirements across each of the Emirates. We’ve worked with a specialist international law firm to help us develop bespoke solutions for our customers based in the UAE and we believe that our four products will enable us to respond to changes in legislation and customer needs both now and in the future,’ she added.
Jason Light, chief executive officer, Emirates Insurance Company, said;
‘We are delighted to help Aviva serve its international medical insurance customers in the UAE and to join a team offering a seamless service to their global customer base’.
The new Emirates’ International Solutions product range will be available from 01 March 2012. Full details of the products will be announced early next year. At renewal, existing Aviva customers based in the UAE will be invited to transfer to one of Aviva’s Emirate’s International Solutions policies.